Shipping Policy 

1. Shipping Provider 

We use Australia Post as our trusted delivery partner to ensure reliable and timely shipping of your orders. 

2. Processing Time 

Orders are typically processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day. 

3. Delivery Timeframes 

Estimated delivery times via Australia Post are as follows: 

Please note that delivery times may vary due to factors beyond our control, such as weather conditions, public holidays, or peak periods. 

4. Shipping Rates 

Shipping costs are calculated at checkout based on the selected shipping method and delivery address.

5. Tracking Your Order 

Once your order has been dispatched, you will receive a tracking number via email. You can track your order through the Australia Post website. 

6. Delivery Address 

Please ensure that your shipping address is accurate at the time of checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers. 

7. Lost or Delayed Shipments 

If your order has not arrived within the expected timeframe, please check the tracking details. If further assistance is required, contact our customer support team, and we will work with Australia Post to resolve the issue. 

8. Damaged or Missing Items 

If you receive a damaged package or an item is missing, please contact us within 7 days of delivery with photos and details. We will assist you in filing a claim with Australia Post or arranging a replacement. 

9. International Shipping 

At this time, we only ship within Australia and New Zealand. Further international shipping options may become available in the future. 

10. Contact Us 

For any shipping-related inquiries, please reach out to our customer support team via email or phone, as listed on our website or on the details below.

Trade name: Learning Through Doing
Phone number: 0721156363
Email: [email protected]
Physical address: 3/30 Ulm Street South, Moffat Beach QLD 4551, Australia